Introduction

At Wabble ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our WhatsApp Business automation platform and related services.

As a WhatsApp Business API partner, we process messages and customer data on behalf of businesses. By accessing or using Wabble, you agree to the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

Information You Provide

Account information (name, email address, password)
Business information (company name, WhatsApp Business number)
Payment and billing information
Communications you send to us (support requests, feedback)
Chatbot configurations, message templates, and automation flows

WhatsApp Message Data

Messages sent and received through your WhatsApp Business account
Customer phone numbers and contact information
Message delivery status and read receipts
Media files shared in conversations (images, documents)

Information Collected Automatically

Device information (browser type, operating system)
Log data (IP address, access times, pages viewed)
Usage data (features used, messages sent, campaign performance)
Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect for the following purposes:

To provide, maintain, and improve our services
To process transactions and send related information
To send you technical notices, updates, and support messages
To respond to your comments, questions, and customer service requests
To communicate with you about products, services, and events
To monitor and analyze trends, usage, and activities
To detect, investigate, and prevent fraudulent transactions and other illegal activities
To personalize and improve your experience

Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

WhatsApp/Meta: Message data is transmitted through WhatsApp's infrastructure as required by the WhatsApp Business API
Service Providers: With third-party vendors who perform services on our behalf (hosting, analytics, payment processing)
Your CRM/Integrations: When you connect third-party tools, data flows to those services as configured by you
Business Transfers: In connection with a merger, acquisition, or sale of assets
Legal Requirements: When required by law or to protect our rights

Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

Encryption of data in transit and at rest
Regular security assessments and audits
Access controls and authentication measures
Employee training on data protection
SOC 2 Type II compliance

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

Access and receive a copy of your personal data
Correct inaccurate or incomplete information
Request deletion of your personal data
Object to or restrict processing of your data
Data portability
Withdraw consent at any time

To exercise these rights, please contact us at support@wabble.ai.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. You can control cookies through your browser settings and other tools. However, disabling cookies may limit your ability to use certain features of our services.

We use the following types of cookies:

Essential cookies: Required for the operation of our services
Analytics cookies: Help us understand how visitors interact with our platform
Preference cookies: Remember your settings and preferences

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements. When we no longer need your information, we will securely delete or anonymize it.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Wabble Inc.

Email: support@wabble.ai